pagcor Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register for an account on the pagcor platform, we collect personal information that is necessary to verify your identity and provide you with a safe and compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and a government-issued identification document as required under Philippine law. We also collect account activity data such as login timestamps, device information, IP addresses, and transaction records each time you use the platform. When you make a deposit or request a withdrawal, your payment method details are processed through our secure payment partners, and we retain only the minimum information required to complete and record the transaction. Additionally, we may collect information you voluntarily provide when you contact our support team, respond to surveys, or participate in any promotional activity on the platform. All information collected is used solely for the purposes described in this Privacy Policy and is never sold to third parties for commercial advertising purposes.

2. How We Use Your Information

The personal data we collect is used primarily to operate, maintain, and improve the pagcor platform for Filipino players. We use your registration details to verify your identity, confirm your eligibility to use the platform, and comply with the licensing and regulatory requirements applicable in the Philippines. Your transaction history and account activity data are used to process deposits and withdrawals accurately, detect suspicious or fraudulent behaviour, and generate account statements upon request. We may use your contact information to send you important account notifications, security alerts, and updates about changes to our Terms and Conditions or this Privacy Policy. If you have opted in to receive promotional communications, we may also send you information about new games, features, or offers available on the platform — you can opt out of these communications at any time through your account settings. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review.

3. Data Sharing and Disclosure

pagcor does not sell, rent, or trade your personal information to any third party for marketing or advertising purposes. We may share your data with trusted service providers who assist us in operating the platform, including payment processors, identity verification services, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. We may also disclose your information to regulatory authorities, law enforcement agencies, or government bodies in the Philippines when required to do so by law, court order, or in connection with the prevention of fraud, money laundering, or other illegal activity. In the event that pagcor undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. We will never share your data with third-party advertisers or data brokers, and we do not allow any third party to use your information for their own independent marketing purposes.

4. Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including those governing financial records and anti-money laundering compliance. Account registration data, transaction records, and identity verification documents are typically retained for a minimum of five years following account closure, in line with regulatory requirements. If you request the deletion of your account, we will remove or anonymise your personal data to the extent permitted by law, while retaining any records that we are legally obligated to keep. Data collected for fraud prevention and security purposes may be retained for longer periods where there is a legitimate and documented reason to do so. We regularly review our data retention practices to ensure that we do not hold personal information for longer than is necessary for the purposes for which it was collected.

5. Data Security

pagcor implements industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure socket layer (SSL) technology, and sensitive account information is stored using encryption at rest. Access to personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff with access to personal data are trained in data protection best practices. We conduct regular security assessments and vulnerability testing to identify and address potential risks to the integrity of our systems. While we take all reasonable steps to protect your data, no online platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to log out of your account after each session, particularly when using a shared or public device.

6. Cookies and Tracking Technologies

The pagcor platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how the platform is used by Filipino players. Essential cookies are required for the platform to function correctly and cannot be disabled — these include session cookies that keep you logged in during your visit and security cookies that help protect your account. We also use analytics cookies to understand how users navigate the platform, which pages are most visited, and where technical issues may occur, so that we can continuously improve the user experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some parts of the platform. We do not use cookies to track your activity across third-party websites or to serve you targeted advertising outside of the pagcor platform.

7. Your Rights Under the Philippine Data Privacy Act

As a Filipino player using the pagcor platform, you have specific rights under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) with respect to your personal information. You have the right to be informed about how your data is collected and used, the right to access a copy of the personal information we hold about you, and the right to correct any inaccurate or incomplete data in your account. You also have the right to object to the processing of your personal data in certain circumstances, the right to erasure or blocking of your data where it is no longer necessary for the purpose for which it was collected, and the right to data portability where technically feasible. To exercise any of these rights, you may contact our support team through the details provided on the FAQ page, and we will respond to your request within the timeframe required by applicable law. We are committed to upholding your data privacy rights and will never penalise you for exercising them in good faith.

8. Changes to This Privacy Policy

pagcor reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine laws and regulations. When we make material changes to this policy, we will notify registered users by email or through a prominent notice on the platform, and the updated policy will take effect from the date it is published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of the pagcor platform after any changes to this policy have been published constitutes your acceptance of the updated terms. If you do not agree with any changes to this Privacy Policy, you should stop using the platform and may request the closure of your account by contacting our support team.